Cura answers guests instantly in their language — before booking, mid-stay, and after checkout. Every question becomes a booking, an upsell, or a review.
Pre-booking questions answered first
In-stay requests caught at any hour
Review asks sent while stays are warm
Every language, every timezone
Not from bad service. One team, six channels, twenty-four hours. These are the three leaks Cura closes first.
Travelers message three properties at once. The first clear, warm answer gets the booking.
Towels, transfers, tours — small asks that shape the review, missed at the desk's busiest hour.
The review request and the “come back next season” message that never get sent.
Your inbox, your calendar, your guests — handled. Watch it cycle, or click around.
Is the pool villa available Aug 12–16? Best rate?
QuotedCould we get two more towels and a late checkout?
HandledWe land at 11 pm — is check-in still possible?
Noted朝食は何時からですか？
AnsweredNot a diagram — the actual pipeline. A guest's message moves from a channel to a booking, with the judge checking every word on the way.
A message arrives on any channel. Cura attaches who this is, what they've bought, and what they asked last time.
Language, intent, urgency, sentiment. A price question is not a parking question — and neither is an emergency.
Drafts the reply from your knowledge base, books the slot, schedules the reminder — then a judge checks every word before it sends.
Every edit becomes a lesson. The correction you make on Tuesday is how Cura answers everywhere by Wednesday.
Travelers message three hotels at 3 am. Cura answers yours first — rates, transfers, late check-in — in their language.
It quotes the right room, books the transfer, and notes the special requests before the front desk opens.
The day-7 review ask and the next-season invite go out on time — for every guest, not just the memorable ones.
In Draft, nothing sends without you.Cura writes and checks every reply, then holds it for your one tap — switch a conversation type to Auto only once it's earned.
Care, not campaigns. The third automated touch never sends — the platform blocks it.
The judge, live. Every reply gets a verdict — pass, fix, or retry — before it reaches a guest.
The most useful thing an AI can do is know what it doesn't know. When a question is out of scope, sensitive, or just unusual, Cura doesn't improvise a price or a policy — it brings in a person, with the full thread and the reason it paused, so whoever takes over is already up to speed. A handoff beats a confident wrong answer, every time.
Cura woke the night manager immediately — apology drafted for approval, maintenance noted, the booking and guest history attached.
Slide to your numbers. The defaults are a starting point for hotels — yours will be more exact.
These are estimates from your own inputs — not a promise. The honest version: if messages are going unanswered, some of them were bookings.
Cura is built so an agent only ever touches what you allow — and what it learns stays yours.
Every message and record is encrypted in transit and at rest.
An agent only reaches the data and channels you connect — nothing more.
Decide who on your team can read, reply, or change settings.
Your conversations are yours and are never used to train models.
Yes — Cura drafts from your saved replies, policies, and tone, not a generic script. Start in Draft mode: your team approves every reply until it sounds right, then you switch to Auto one conversation type at a time.
Connect a channel this afternoon and run Draft mode until Cura sounds like you. If it doesn't, don't ship a single reply.