Spas & wellness· Day spas · Massage · Onsen · Wellness centers

The phone rings mid-treatment. Nobody can pick up.

Cura answers every channel calmly and accurately while your team holds the room. Right treatment, right therapist, right duration — booked in one conversation.

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From $99/moNo per-message feesAnswers in any language
01

Treatment answers, same every time

02

Package holders brought back

03

Preferred therapist always remembered

04

Front desk stays calm at peak hour

[01] The problem/ Where the revenue goes quiet

Where spas & wellness leak revenue.

Not from bad service. One team, six channels, twenty-four hours. These are the three leaks Cura closes first.

Leak — 01

Treatment confusion

“What's the difference between the 60 and 90 minute?” — asked twenty times a week, answered inconsistently.

Leak — 02

Unused packages

Guests buy 10-session packages and quietly stop at four. Every unused session is a guest drifting away.

Leak — 03

Peak-hour phones

The front desk can't hold a calm space and answer three channels at once.

[02] The front desk, live/ Inbox · CRM · Bookings · Follow-up

This is a spa running on Cura.

Your inbox, your calendar, your guests — handled. Watch it cycle, or click around.

4 openCura on duty
IIngrid S.

What's the difference between the 60 and 90 min massage?

Answered
YYuki T.

明日の夕方、オイルマッサージは空いていますか?

Booked
PPaulo M.

I think I still have sessions left on my package?

Session 5 booked
CClaire D.

Can I request Miki again? Lighter pressure this time

Noted
Paulo M.WhatsApp
I think I still have sessions left on my package?
Cura is drafting
Reply to Paulo
[03] How Cura works/ Receive → Understand → Act → Learn

Four steps. Every message.

Not a diagram — the actual pipeline. A guest's message moves from a channel to a booking, with the judge checking every word on the way.

STEP — 01

Receive

A message arrives on any channel. Cura attaches who this is, what they've bought, and what they asked last time.

channels: whatsapp · line · instagram · messenger · sms · web
STEP — 02

Understand

Language, intent, urgency, sentiment. A price question is not a parking question — and neither is an emergency.

detects: language · intent · lead score · escalation triggers
STEP — 03

Act

Drafts the reply from your knowledge base, books the slot, schedules the reminder — then a judge checks every word before it sends.

verdicts: pass · fix · retry · blocks wrong language & made-up facts
STEP — 04

Learn

Every edit becomes a lesson. The correction you make on Tuesday is how Cura answers everywhere by Wednesday.

your team's overrides are the roadmap
[04] The lifecycle/ Respond · Qualify · Reactivate

Three motions, running around the clock.

01 — Respond

Answer first.

“What’s the difference between the 60 and 90 minute?” — answered the same way every time, from your knowledge base.

Ingrid S.What's the difference between the 60 and 90 min massage?Answered
Yuki T.明日の夕方、オイルマッサージは空いていますか?Booked
Paulo M.I think I still have sessions left on my package?Session 5 booked
02 — Qualify & book

Fill the calendar.

Right treatment, right therapist, right duration — booked in one conversation, preferences remembered.

12:00Ingrid S. · 60-min introConfirmed
17:00Yuki T. · Oil massage · 90 minConfirmed
18:00Paulo M. · Session 5 of 10Drafted
03 — Reactivate

Close the loops.

Package holders brought back for session five before the habit breaks. Unused sessions stop going quietly to waste.

+3 weeks idle“You have 6 sessions left — Miki has Thursday open”LINE
+1 weekOne alternative — a different day or therapistLINE
No replyPause. No nagging — flagged on the guest’s recordInternal
[05] Trust, earned in stages/ Off → Draft → Auto

Start in Draft. Turn on Auto when you trust it.

In Draft, nothing sends without you.Cura writes and checks every reply, then holds it for your one tap — switch a conversation type to Auto only once it's earned.

Care, not campaigns. The third automated touch never sends — the platform blocks it.

The judge, live. Every reply gets a verdict — pass, fix, or retry — before it reaches a guest.

[06] The human handoff

It never guesses. It hands off — like your best hire would.

The most useful thing an AI can do is know what it doesn't know. When a question is out of scope, sensitive, or just unusual, Cura doesn't improvise a price or a policy — it brings in a person, with the full thread and the reason it paused, so whoever takes over is already up to speed. A handoff beats a confident wrong answer, every time.

Escalated to youA guest reports a skin reaction after yesterday’s facial.

Cura never improvises medical advice. It escalated instantly — treatment, products used, and therapist already on the record for your callback.

[07] The math/ Your inputs, your estimate

What does the silence cost a spa?

Slide to your numbers. The defaults are a starting point for spas & wellness — yours will be more exact.

Your numbers, not ours.

Average customer valueWhat one booking is worth to you$95
Inquiries per weekAcross every channel70
Missed or answered lateAfter hours, weekends, busy moments30%
Convert when answered wellYour close rate on a prompt, warm reply32%

These are estimates from your own inputs — not a promise. The honest version: if messages are going unanswered, some of them were bookings.

Estimated from your inputs
Revenue currently leaking
$0/ month
21/week missed × 32% close × $95 × 4 weeks
Conversations Cura would handle
0/ month
70/week × 4 weeks
Team hours back
~0hrs / month
at a conservative 3–4 minutes per inquiry
[08] Security/ Encryption · Access · Your data

Your guests' data, handled with care.

Cura is built so an agent only ever touches what you allow — and what it learns stays yours.

01 — Encryption

Encrypted, end to end.

Every message and record is encrypted in transit and at rest.

02 — Access

Scoped integrations.

An agent only reaches the data and channels you connect — nothing more.

03 — Control

Roles & permissions.

Decide who on your team can read, reply, or change settings.

04 — Ownership

Your data trains nothing.

Your conversations are yours and are never used to train models.

Need a formal review?Deeper security controls and a hands-on review come with the Enterprise plan.
Enterprise
[09] Fair questions/ Asked by every spa owner

The questions you're right to ask.

Yes — Cura drafts from your saved replies, policies, and tone, not a generic script. Start in Draft mode: your team approves every reply until it sounds right, then you switch to Auto one conversation type at a time.

Your next guest is already typing. Answer first.

Connect a channel this afternoon and run Draft mode until Cura sounds like you. If it doesn't, don't ship a single reply.

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